Your privacy is important to us, for that reason we do not sell information gathered about our customers. All online orders are processed using a secure server, which encrypts all submitted information. To provide an additional layer of security, all credit card numbers are stored on a computer "not" connected to the Internet. This computer is not accessible by network or modem. Our normal business practices and policies apply to all business transactions conducted via our website. Your privacy is important to us, for that reason we do not sell information gathered about our customers. We are committed to protecting our customers’ personal information.
Warranty
ALL GENERAC PARTS ARE WARRANTIED BY GENERAC FOR 90 DAYS. CONTACT US BEFORE YOU RETURN PARTS YOU BELIEVE TO BE COVERED BY WARRANTY.WARRANTY RETURNS WILL REQUIRE AN R.M.A.
Sales Tax
SALES TAX ON ALL CA. PURCHASES 8.75%. TAX IS NOT CHARGED ON OUT OF STATE SALES.
Shipping
ALL PARTS WILL BE SHIPPED WITH IN 72 HRS OF PURCHASE DATE, EXCLUDING WEEKENDS. PARTS ORDERED ON SATURDAY WILL SHIP NO LATER THAN WEDNESDAY. IF WE HAVE AN INVENTORY PROBLEM WE WILL CONTACT YOU RIGHT AWAY. WE WILL LET YOU KNOW WE ARE OUT OF STOCK OR THE ORDER WILL BE DELAYED. ALSO, WE MAY DROP SHIP PARTS FROM GENERAC IF YOU ARE LOCATED IN THE MIDWEST AND EAST SAVING TIME. WE DO COMBINE FREIGHT ON PARTS. WE WILL ADJUST THE FREIGHT COSTS OF THE INVOICE BEFORE WE BILL YOUR CREDIT CARD; SAVING YOU QUITE A BIT ON FREIGHT CHARGES. WE ARE VERY FAIR WITH OUR SHIPPING CHARGES. WE DO NOT CHARGE A HANDLING FEE. WE DO SHIP TO CANADA.
WE PREFER USPS SHIPPING WHEN POSSIBLE AS IT IS VERY COST EFFECTIVE.
FEEL FREE TO CONTACT US ON ANY FREIGHT QUESTIONS.
RMA - Return Material Authorization
ALL PARTS QUALIFYING FOR RETURN MUST HAVE A RMA # AND A COPY OF THE INVOICE IN THE RETURN PACKAGE. PLEASE CONTACT US FOR AN RMA# OR EMAIL US. NO EXCEPTIONS. THERE ARE NO RETURNS ON ELECTRICAL ITEMS, FOR EXAMPLE, PCBs AND VOLTAGE REGULATORS. RETURNS ARE SUBJECT TO A 20% RESTOCK FEE AND RETURN SHIPPING IS PAID BY THE BUYER. RETURNED PARTS MUST BE IN THE ORIGINAL PACKAGING AND CAN NOT HAVE BEEN INSTALLED. RETURNED PARTS MUST BE NEW. ALL RETURNS REQUESTS MUST BE WITHIN 7 DAYS OF RECEIVING PARTS. SHORTAGES OR RECEIPT OF INCORRECT MUST ALSO BE REPORTED WITHIN 7 DAYS OF PART RECEIPT.
NO EXCEPTIONS.
